Ciocca Automotive is seeking a Business Development Manager to oversee sales BDC performance across multiple dealership locations.

In this role, you’ll be responsible for supporting BDC agents in the consistent execution of our internet and phone lead processes. You’ll help drive sales by ensuring timely follow-up, strong appointment-setting habits, and accountability across all assigned stores. This is a leadership role focused on maximizing performance and converting opportunities into results, not changing established processes, but reinforcing what works.

**We were ranked #2 in Internet Lead Effectiveness among the 26 largest automotive dealer groups in the U.S. (2025 Auto Dealer Group Study). That recognition reflects our structured approach, attention to detail, and relentless focus on converting internet leads into sales.

If you're a performance-driven leader who can motivate others and deliver results, we’d love to hear from you.

Why choose Ciocca Automotive?

• Monthly in-house, hands-on training with corporate trainers and dealership staff
• Proven career path, promotional opportunities
• Ciocca Leadership Academy
• Shortened sales hours, work/life balance, 40 hours per week
• 52 dealerships, 25 brands and 18 collision centers throughout PA/NJ (& growing!)
• Thousands of new/used car inventory, cross brand selling
• Philadelphia Flyer's partnership - discounted tickets for Wells Fargo events!
• Service & parts discounts
• Employee engagement events
• Volunteer and community service opportunities
• 401(k) Retirement Plan (with employer match)
• Employee Referral Bonus Program
• Paid Holidays & Paid Time Off
• Employee Assistance Program
• Medical, Dental, Vision, FSA, HSA plans
• Hospital Care Coverage, ST/LT Disability, Accident, AD&D, Critical Insurance
• Company Paid Life Insurance

Responsibilities include, but are not limited to:

• Ensure all sales leads — CRM, phone, and online platforms — are followed up on promptly and professionally and handled professionally

• Monitor, coach, and support Internet Sales Coordinators to meet and exceed performance goals and grow their skills

• Partner with website vendors to maintain accurate, up-to-date online content

• Maintain consistent follow-up with customers in VinSolutions to maximize both new and repeat business opportunities

• Maintain a strong working knowledge of dealership inventory, promotions, and selling strategies

• Provide regular feedback to leadership regarding internet sales trends, performance, and opportunities

• Support dealership sales and marketing efforts by assisting with internet-based campaign execution and lead engagement strategies

• Perform other duties and special projects as needed to support BDC and dealership goals

Qualifications:

• Previous experience in automotive Business Development, Internet Sales, or CRM management is required

• Proven leadership or team coaching experience; ability to drive performance across multiple locations

• Strong understanding of CRM platforms (preferably VinSolutions) and internet lead management best practices

• Excellent communication, time management, and organizational skills

• Results-driven mindset with a focus on follow-up, accountability, and customer experience

• Comfortable analyzing performance metrics and making data-informed recommendations

• Ability to multitask, prioritize, and lead by example in a fast-paced environment

• Weekend availability and flexibility to support the team and store needs

With 52+ dealerships and growing, there are many opportunities for advancement.

Ciocca Automotive is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen.